Job Overview

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Lead Member of Technical Staff, you will be responsible for AT&T’s Domain 1.0 (D1) physical and 2.0 (D2) virtual VoIP/IMS/vUSP, Mobility Voicemail (MVM) and ESINet platforms, providing operational requirements, review, signoff, support and insertion of new IP Multimedia Systems (IMS) IMS and Cloud technologies, feature deployments, and changes to the network. Design equipment and software certification testing.

Key roles and responsibilities:

• Evaluate, manage, and develop mitigation solutions for new technology introduction risks

• Responsible for the development, testing, training and handoff of detailed methods and procedures for new technology introduction to partner implementation organizations, including GMOP certification, risk assessment, and break/fix support for IMS based network elements in support of services end-to-end

• Utilize Continuous Integration/Continuous Delivery (CI/CD) pipelines for automation development to enable rapid feature deployment

• Utilize playbooks and programming languages to create custom tools for network operations and address operational gaps

• Develop troubleshooting guides and provide coaching/development training for new technology and designs

• Gather and analyze relevant network element field data to validate the expected improvements and features of the field changes

• Troubleshoot and analyze IMS call flows and protocols including TCP/IP, SIP, SDP, Diameter, DNS and RTP; utilize tools such as Wireshark, IRIS, and Radcom to determine and document root cause of issues

• Key network support functions include, but not limited to, resolving critical outages, evaluating failure modes, and leading root cause analysis investigations

• Care for overall health of the network via the development of network performance metrics; advanced data analytics; and identification, tracking and resolution of chronic issues

• Requires 24x7 on call from escalating organizations

• Provides the technical troubleshooting and leadership skills required to recover from the most complex VoIP problems in real time, directing the activities of technical resources from Tier 2, Technology Operations, and the vendors to restore service

• Drive problem management initiatives to solve complex issues that span multiple organizations which may include problem recreation, identification of fixes, certification of fixes and/or design changes

• Responsible for all production equipment and software vendor management relationships ensuring objectives are met, including vendor performance feedback during contract negotiations

• Lead cross-functional teams in support of technology insertion and root cause analysis investigations and will be expected to be the technical subject matter expert on special projects

Required Experience:

• 5 + years of successful VoIP/IMS network engineering experience

• 5 + Experience with different Cloud environments, including but not limited to MSFT Azure and Amazon AWS

• Possess a broad range of in-depth 911 CPE and network technical expertise, ranging from legacy to the newer technologies and services

• Experienced with the use of a wide variety of testing systems and test equipment

• Fundamental knowledge of IP routing/switching protocols and authentication

• 5 + Experience troubleshooting issues utilizing Wireshark or other packet capture and analysis tools

• 5 + Experience with scripting languages and tools UNIX/LINUX/SHELL/PERL/EXPECT/Python and Ansible playbooks

• Available for On-Call Support 24x7

Required Education:

• PhD in an approved field with 4 years of relevant experience or Masters in an approved field with a minimum of 6 years of relevant experience or a Bachelors in an approved field with a minimum of 8 years of relevant experience 

Desired Qualifications:

• Proficiency in Network protocol analysis

• Expertise in 911 network operations

• Ability to balance multiple priorities in a fast-paced, highly collaborative, frequently changing, and sometimes ambiguous environment

• Deep commitment to delivering an exceptional customer experience as this is a customer facing position

• Highly motivated and self-directed

• Ability to work independent of direct supervision

• Strong, innovative team player, who works well under pressure and is able to apply critical and creative thinking to small and complex problems

• Excellent analytical, communication, and documentation skills with demonstrated ability to collaborate and influence across multiple teams

• Experience with IMS network elements, both physical and virtual, such as but not limited to Oracle SBC; Ribbon BGCF, MGCF/MGW, Signaling Gateway; Nokia NTAS/vCSCF/vSCC-AS/vSBC/vHSS/vMRF/vPRS/vUCE/vBGW; Microsoft/MetaSwitch physical and virtual Perimeta SBC, Mobility Voicemail on Azure; Nokia CMS, MAB, MB. L2 and L3 network routing and firewall knowledge for troubleshooting complex issues in the network, impacting supported platforms

• Knowledge of OpenStack, MS Azure, AWS and other Cloud platforms. Assist with assessment of technical issues found during First Field Application (FFA) certification

• Responsible for participating in the early feasibility, planning, and design phase

Our Lead Member of Technical Staff, earns between $171,600.00-$257,400.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

 AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us?

Apply now!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.