Job Description:
Join the Technology Services International (TSI) team who is responsible for designing, implementing, and operating all internal IT infrastructure internationally.
Key Responsibilities:
- Manage mobile device operations and support across the international footprint.
- Guide employees in resolving common device issues and improving their usage experience.
- Lead and manage technical projects from initiation to completion, ensuring alignment with organizational objectives.
- Implement and maintain Microsoft Intune and other MDM solutions for iOS and Android devices.
- Configure device profiles, ensure secure device usage, and manage application deployment within the MDM environment.
- Provide technical support for device configuration, troubleshooting, app management, and connectivity.
- Handle escalations and vendor collaborations for advanced troubleshooting.
- Act as the primary contact for mobile carriers to resolve billing, service, and device issues.
- Manage mobile service orders, monitor usage, and coordinate device replacements.
- Negotiate competitive pricing with carriers and maintain service records.
- Continuously evaluate and optimize MDM infrastructure for security and user experience.
- Maintain accurate inventory and documentation of mobile devices and related systems.
- Conduct training sessions on device management and usage.
- Collaborate with IT teams for seamless integration of mobile devices with enterprise systems.
- Provide expertise on new challenges and business requirements.
- Produce reports on device performance and compliance.
- Develop detailed project plans, monitor progress, and mitigate risks.
- Serve as the liaison between technical teams, stakeholders, and vendors.
- Identify opportunities to enhance project management processes.
- Track project expenditures and ensure budget adherence.
- Drive continuous improvement in mobile device management and project delivery.
Qualifications:
- Minimum 2 years of experience with MDM solutions (planning, configuration, maintenance).
- Strong knowledge of iOS and Android platforms and security.
- Proven troubleshooting skills and experience working with mobile carriers.
- Experience with TANGOE/TRAQ is a plus.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Proficiency in Microsoft Office Suite.
- Excellent communication and customer service skills.
- Analytical and innovative mindset.
- Proficiency with Microsoft Intune and large MDM environments.
- Familiarity with endpoint security tools and VPN configurations.
- Knowledge of project management frameworks.
- Strong problem-solving skills and ability to manage multiple projects.
- Independent, self-driven, and methodical approach.
- Degree in IT or relevant discipline preferred.
- Zeal for customer satisfaction and continuous improvement.
Language Skills:
- Proficient in written and spoken English. Additional languages are desirable for interacting with international associates.
This role requires a balance of technical expertise, strategic planning, and exceptional communication skills to ensure the successful delivery of IT initiatives.
Location:
- Bratislava, Kosice or Brno
- Job can be carried out remotely, but still within the reach of the local office
Compensation: In Slovakia, salary starting at 1,800 EUR/gross.The actual offered salary may be considerably higher based on your skills, knowledge and experience.
Weekly Hours:
40
Time Type:
Regular
Location:
Kosice, Kosicky kraj, Slovak Republic
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Job ID R-56524-1 Date posted 02/24/2025
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Benefits
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Compensation
When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.
Family Leave
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Paid Time Off
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Tuition
Assistance
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Insurance Options
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
Discounts
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
Training & Development
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
Savings
Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.
Community & Team Events
Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.
Total Wellbeing
