Job Description:

Join the Technology Services International (TSI) team who is responsible for designing, implementing, and operating all internal IT infrastructure internationally.

Key Responsibilities:

• Manage mobile device operations and support across the international footprint.
• Guide employees in resolving common device issues and improving their usage experience. 
• Lead and manage technical projects from initiation to completion, ensuring alignment with organizational objectives.
• Implement and maintain Microsoft Intune and other MDM solutions for iOS and Android devices.
• Configure device profiles, ensure secure device usage, and manage application deployment within the MDM environment.
• Provide technical support for device configuration, troubleshooting, app management, and connectivity.
• Handle escalations and vendor collaborations for advanced troubleshooting.
• Act as the primary contact for mobile carriers to resolve billing, service, and device issues.
• Manage mobile service orders, monitor usage, and coordinate device replacements.
• Negotiate competitive pricing with carriers and maintain service records.
• Continuously evaluate and optimize MDM infrastructure for security and user experience.
• Maintain accurate inventory and documentation of mobile devices and related systems.
• Conduct training sessions on device management and usage.
• Collaborate with IT teams for seamless integration of mobile devices with enterprise systems.
• Provide expertise on new challenges and business requirements.
• Produce reports on device performance and compliance.
• Develop detailed project plans, monitor progress, and mitigate risks.
• Serve as the liaison between technical teams, stakeholders, and vendors.
• Identify opportunities to enhance project management processes.
• Track project expenditures and ensure budget adherence.
• Drive continuous improvement in mobile device management and project delivery.

Qualifications:

• Minimum 2 years of experience with MDM solutions (planning, configuration, maintenance).
• Strong knowledge of iOS and Android platforms and security.
• Proven troubleshooting skills and experience working with mobile carriers.
• Experience with TANGOE/TRAQ is a plus.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Proficiency in Microsoft Office Suite.
• Excellent communication and customer service skills.
• Analytical and innovative mindset.
• Proficiency with Microsoft Intune and large MDM environments.
• Familiarity with endpoint security tools and VPN configurations.
• Knowledge of project management frameworks.
• Strong problem-solving skills and ability to manage multiple projects.
• Independent, self-driven, and methodical approach.
• Degree in IT or relevant discipline preferred.
• Zeal for customer satisfaction and continuous improvement.

Language Skills:

• Proficient in written and spoken English. Additional languages are desirable for interacting with international associates.

This role requires a balance of technical expertise, strategic planning, and exceptional communication skills to ensure the successful delivery of IT initiatives.

Location:

• Bratislava, Kosice or Brno
• Job can be carried out remotely, but still within the reach of the local office

Compensation: In Slovakia, salary starting at 1,800 EUR/gross.The actual offered salary may be considerably higher based on your skills, knowledge and experience.
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Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.