Job Overview

Job Description:

Introduction: Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology Experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.

Summary:

The Integrated Program Management Lead will play a pivotal role in guiding our organization through its digital transformation journey. This role is responsible for developing and executing strategic priorities that maximize or customer journey and marketing imperatives. The successful candidate will work closely with cross-functional teams to ensure seamless integration of campaigns, marketing initiatives, technologies as well as large scale transformation effort, ultimately driving organizational success and achieving desired business outcomes.

Overview:

Integrated Planners (Digital Project Managers) are responsible for overseeing and driving the successful execution of digital projects from inception to completion. They play a critical role in planning, coordinating, and ensuring that projects are delivered on time, within scope, and within budget. Integrated Planners work closely with cross-functional teams to manage project timelines, dependencies, risks, and communications, ensuring that all stakeholders are aligned and informed throughout the project lifecycle. Their expertise in project management methodologies, attention to detail, and strong communication skills are essential to navigating complex project environments and achieving strategic objectives.

Responsibilities:

1. Timeline Management:

◦ Project Planning: Develop comprehensive project plans that outline all phases of the project lifecycle, including initiation, planning, execution, monitoring, and closure. Utilize project management tools and software to create detailed schedules and Gantt charts.

◦ Milestone Tracking: Establish clear milestones and deliverables and monitor progress against these targets to ensure the project remains on schedule. Implement a system for tracking and reporting on milestone achievement.

◦ Schedule Updates: Regularly update project schedules and timelines to reflect the current status and forecast future progress. Communicate any changes to stakeholders promptly.

◦ Resource Allocation: Ensure appropriate allocation of resources to meet project deadlines and adjust plans as necessary to address any delays or changes. Coordinate with resource managers to secure necessary personnel and equipment.

2. Dependency Tracking:

◦ Identify Dependencies: Clearly identify and document all project dependencies, both internal and external. Map out dependency relationships and their impact on project timelines.

◦ Monitor Interdependencies: Continuously monitor and manage interdependencies between different tasks and teams to prevent bottlenecks. Use dependency tracking tools to visualize and manage these relationships.

◦ Mitigate Risks: Develop strategies to address potential dependency-related risks and issues proactively. Implement contingency plans to mitigate the impact of dependency-related disruptions.

◦ Communication: Ensure all stakeholders are aware of dependency statuses and any changes that might impact project timelines. Provide regular updates on dependency risks and mitigation efforts.

3. Cross-Functional Coordination:

◦ Team Collaboration: Facilitate effective collaboration between cross-functional teams, ensuring all members are aligned with project goals and timelines. Promote a culture of teamwork and open communication.

◦ Meeting Facilitation: Organize and lead regular project meetings, including kick-off, status updates, and post-mortem reviews. Prepare agendas, document minutes, and follow up on action items.

◦ Stakeholder Engagement: Engage with stakeholders across different departments to gather requirements, provide updates, and address concerns. Act as the primary point of contact for project-related inquiries.

◦ Conflict Resolution: Act as the primary point of contact for resolving cross-functional issues and conflicts that may arise during the project lifecycle. Implement conflict resolution strategies to maintain project momentum.

4. Risk Tracking:

◦ Risk Identification: Proactively identify potential risks that could impact project success, including technical, operational, and external risks. Conduct regular risk assessments to identify new risks.

◦ Risk Assessment: Assess the likelihood and impact of identified risks to prioritize mitigation efforts. Use risk assessment matrices to quantify and prioritize risks.

◦ Risk Mitigation: Develop and implement risk mitigation plans to minimize the impact of potential risks on the project. Monitor the effectiveness of mitigation strategies and adjust as needed.

◦ Risk Reporting: Maintain a risk register and regularly report on risk status to stakeholders, including any changes in risk levels or new risks identified. Provide detailed risk analysis and recommendations for risk management.

5. Communications:

◦ Communication Plan: Develop and implement a comprehensive communication plan to ensure all stakeholders are informed and engaged throughout the project lifecycle. Tailor communication strategies to different stakeholder groups.

◦ Status Reports: Prepare and distribute regular status reports to keep stakeholders updated on project progress, risks, and issues. Use dashboards and visualizations to enhance report clarity.

◦ Transparency: Ensure transparency in all communications, providing accurate and timely information to support informed decision-making. Foster a culture of openness and accountability.

◦ Feedback Loop: Establish mechanisms for receiving and incorporating feedback from stakeholders to improve project processes and outcomes. Use feedback to drive continuous improvement.

Key Skills and Attributes:

• Project Management Expertise: Strong understanding of project management methodologies, tools and best practices.

• Organizational Skills: Exceptional organizational abilities to manage multiple projects, timelines, and tasks simultaneously. Ability to prioritize and manage competing demands.

• Communication Skills: Excellent written and verbal communication skills to effectively convey information to diverse audiences. Ability to tailor communication to different stakeholder needs.

• Problem-Solving: Strong problem-solving skills to address and resolve project challenges and obstacles. Ability to think critically and make data-driven decisions.

• Collaboration: Ability to work collaboratively with cross-functional teams and stakeholders. Strong interpersonal skills to build and maintain relationships.

• Attention to Detail: High level of attention to detail to ensure accurate tracking and reporting of project activities. Commitment to quality and excellence.

Qualifications:

• Bachelor's degree or at least 5 years of digital experience executing strategy in a digital organization.
• At least 5 years of experience in digital product management, program management, digital campaign execution with a focus on cross-functional collaboration.
• Proven track record of developing and executing successful marketing strategies.
• Proficiency in eCommerce ecosystem, marketing tools, KPI analysis and strategic impact assessment.
• Leadership experience with a demonstrated ability to manage and develop a high functioning teams and an ability to communicate at senior executive levels.

Preferred Skills:

• Experience in a multi-product digital subscription sector where the full customer lifecycle is imperative to the customer experience and success of the company
• Knowledge of multi-tiered long term marketing efforts inclusive of offers, functionality, customer lifecycle, traffic creation and analysis and performance metrics.
• Familiarity with personalization, multi-variant testing and software development lifecycles

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered

Work Location:  Dallas, TX or Bothell, WA

Our Lead Digital Integrated Planner earn between $143,800 - $215,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.