support

Join us and find endless ways to connect to our customers while moving the world forward.

Technology Support

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Customer Service

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Loyalty (Retention)

As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

Sales

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Credit & Collections

Customer Service

Loyalty (Retention)

Sales

Technology Support

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Credit & Collections Representative

Call Center

Use your customer service skills to give people the power to connect.

Call Center

Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.

Female employee holding cellphone while smiling

You Are

Calm under pressure
Have a solution-oriented mindset
Tech savvy and open to learning about new tech
A clear and effective communicator
Able to maintain a positive mindset under pressure

Male employee with headset on and smiling

You're
Ready To

Attend 6-8 weeks of paid, full-time training
Be flexible with schedule based on business demand
Promote and sell AT&T products and services with enthusiasm and persuasion
Always put customers first

Male employee with headset on looking at a smartphone

You'll Bring

Advanced English and Spanish fluency to interact with customers across the U.S.
A high school diploma or have earned your GED
At least one year of relevant work experience
Familiarity with Windows computers and applications

Female employee with headset on and smiling

You Are

You're Ready To

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Job ID 72 Date posted 02/27/2025

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Connect to a new beginning

Bring your biggest career aspirations to one of Dallas' largest employers. Share your boldest dreams. This is a moment to get energized.

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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation starting from the first day of training. It really does pay to be on our team.

Compensation and Paid Training

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Applicant Experience

Status updates

Stay updated on your status. Timing varies, so log in to see where we are.
Check email

Check your email regularly for any follow-ups.
Pass assessment

You may have to pass an assessment before moving on to the next step.
First attempt

If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.
Interview

Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.

Review this page and make sure this role is what you would expect.

Complete online application.

Interview with a Staffing Manager and complete initial skill assessment.

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Frequently Asked Questions

What level of English fluency is required for this role?

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

How long does the hiring process take?

Once you’ve been selected, it is typically three to five weeks to be onboarded and start.

When will training take place?

If hired, you’ll attend a fully paid, mandatory training class. Be prepared to attend 100% of your training at the office during your first three months though there may be situations that require training at home. For any training at your home, AT&T will provide the necessary equipment (computer and mobile phone) during your first few days of training, and you will need to provide a suitable workspace with stable internet connection and cell phone signal. All equipment must be back transported home in secure and private transportation of your choice. After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors that include operations needs, facility capacity, and overall performance.

Is this a Work From Home job?

This is not a Work from Home role but may require Work from Home based on business needs. We will advise you whether you will train or work from home, office, or a mixture of both. You will need to confirm you are flexible to train and work at home during the application and interview process. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.

What should my availability be?

This position requires you to be available to work any shift during the call center operating hours, including weekends and holidays.

How flexible is my schedule?

Schedules are based on performance, seniority, and the operating hours of your site. Starting out, you should expect most roles will require working later shifts, weekends, and holidays for the first several months.

Is training paid?

Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

Mexico Call Center Credit

TX US

Mexico Call Center Credit

TX US

Thanks for getting in touch!

support

Credit & Collections

Credit & Collections Representative

Call Center

Call Center

You Are

You Are

You're Ready To

Connect to a new beginning

Benefits

Compensation and Paid Training

Family Leave

Applicant Experience

Status updates

Check email

Pass assessment

First attempt

Interview

Frequently Asked Questions

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Events

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