Job Description:

ServiceNow Security Operations Specialist

Preferred Experience:

• Minimum of 6 years of experience as a ServiceNow administration, with a focus on application support, user management, access control, configuration management and Security Operations.

• Strong background in ServiceNow development, security operations, and a passion for staying up-to-date with the latest industry trends

• Solid understanding of security operations and best practices, including incident response, vulnerability management, and threat intelligence

• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues.

Technical Skills & Responsibilities:

As a ServiceNow Security Operations Specialist, you will be responsible for effectively planning, executing, monitoring, controlling, and completing all technical tasks related to configuring and supporting the ServiceNow platform, with a focus on enhancing security measures and meeting security requirements. This role demands a highly organized and proactive individual with a strong technical background in ServiceNow SecOps, coupled with the ability to work collaboratively and communicate effectively across various teams.

• Work closely with stakeholders to thoroughly understand the issue and collaboratively develop a resolution.

• Provide coding and customization support across various areas, including user interfaces, workflow administration, report setup, data imports, scripting, third-party software integrations, and custom application development.

• Maintain a comprehensive testing suite to support both out-of-the-box (OOTB) and custom applications for regression testing purposes.

• Good understanding on external integrations using ServiceNow’s Integration Hub, REST, and other standard integration protocols.

• Address complex technical data and transformation issues related to data ingestion and external integrations.

• Respond to technical and application configuration inquiries.

• Perform regular testing and troubleshooting of ServiceNow SecOps solutions to identify and resolve any issues or bugs.

• Stay current with the latest industry trends and best practices in ServiceNow SecOps development, recommending proactive improvements to enhance security operations.

• Provide technical guidance and support to junior developers and team members.

• Demonstrate excellent communication and collaboration skills to work effectively with cross-functional teams.

Preferred:

• Configure and customize ServiceNow modules, including Incident Management, Vulnerability Response, Threat Intelligence, and Security Incident Response.

• Collaborate with cross-functional teams, including IT, Security, and Compliance, to ensure alignment and integration of security processes within the ServiceNow platform.

• Experience in developing and implementing ServiceNow integrations with other tools

• Ability to provide hands-on support and troubleshooting of the ServiceNow application, related integration, and overall platform.

• Experience in configuring Workspace, Process Automation Designer, Integrations specific to SecOps

• Drive troubleshooting of issues identifying root cause and working with cross functional teams, or with the ServiceNow vendor as required to address issues in a timely manner

Certifications:  

• Required

  • ServiceNow Certified System Administrator

• Preferred / Nice to have:

  • ServiceNow Certified Implementation Specialist (CIS) in Security Operations

  • ITIL V3 foundation certification

  • ServiceNow Certified Application Developer

  • Solid understanding of Security and Infrastructure concepts

  • Javascript

  • Web Services

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.