Job Description:
Sr Specialist Technical Support
At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.
Responsible for supporting a diverse range of internal end-to-end information technology systems, infrastructure, and services across multiple regions and countries. Works as part of a team of skilled IT professionals to ensure the seamless delivery of end-to-end support in various languages and time zones, while adhering to local and international technology standards and business practices.
As a Sr Specialist Technical Support, you will be responsible for:
- Responsible for day-to-day operations, incident management, disaster recovery procedures, technical support, administration, implementation, maintenance, monitoring and configuration for Windows client Operating Systems and Software on physical devices (laptop, desktop) and Hosted Virtual Desktop (HVD), with a focus on software management for physical devices, adhering to internal processes.
- Software management for end user devices using SCCM/MECM:
- Manage application lifecycles on the Software Center (add, remove, update, test)
- Manage application deployments (new installations, upgrades, removals)
- Provide reporting
- Be the focal point and work with internal businesses and project teams eg for application (deployment) requests.
- Workstations desktop Image management:
- Support the creation, management and maintenance of golden Windows images
- Support the release of new Operating System versions, security patches, optimizations, configurations.
- Support the administration of policies
- Hosted Virtual Desktop management running on VMWare:
- Support the creation, management and maintenance of golden Windows images
- Support the release of new Operating System versions, security patches, optimizations, configurations.
- Application virtualization using VMWare AppVolumes
- Manage the lifecycle of applications for HVD (add, remove, update, test)
- Manage and configure the end user profile solutions VMWare DEM/FSLogix
- Provide support for critical business services (CBS), ensuring break/fix resolution, application deployment/upgrades, security patching, and remediation.
Weekly Hours:
40
Time Type:
Regular
Location:
IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Job ID R-56557 Date posted 02/27/2025
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Benefits
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Compensation
When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.
Family Leave
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Paid Time Off
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Tuition
Assistance
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Insurance Options
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
Discounts
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
Training & Development
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
Savings
Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.
Community & Team Events
Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.
Total Wellbeing
