Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our team supports the federal government leveraging the Enterprise Infrastructure Solutions (EIS) contract vehicle providing multiple and diverse solutions to streamline, simplify, reuse, rebuild, modernize, or enhance the government’s network. This includes professional services, design, engineering, system architecture, installation, monitoring, solutioning, etc. Our customers are widespread agencies in the public sector and intelligence communities.

AT&T has an opening for a Desktop Support Tier II Administrative Support Assistant to support Consular Affairs within Department of State in Washington, D.C. on a 10-year contract supporting business units in areas such as network support, engineering, professional services, operations & logistics, and management of daily requirements by government project managers, directors, etc.

Job Duties/Responsibilities:

• Support Consular Affairs and act as AT&T’s primary point of contact for designated area and/or Director Support.
• Support IT Asset Management program including laptops, cell phones, iPads, etc. as needed following Standard Operating Procedures.
• Resolve issues in a timely manner, exercising judgment and in keeping with contractual requirements, AT&T policy, government rules and regulations.
• Desktop support management including but not limited to software applications, desktop support, phone support, etc.
• Use government approved applications, including tools, features, and functionality, Microsoft Office Suite, SharePoint, etc.
• Report, contribute to weekly/monthly reports as needed. Ad-hoc reports are anticipated based on assignments.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.