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Lead System Engineering

Plano, Texas

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build

Join us to create a new era of connectivity.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

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Transform how employees and customers connect

Job Overview

Job Description:

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About the Job:

The Lead-System Engineer position is responsible for the performance of any/all functions involved in the quality assurance and test execution for the Consumer applications. Using testing techniques, design, develop, analyze test plans and strategies, write and execute test cases, and troubleshoot defects for applications.

Determine integrated testing solutions that include cross dependencies between organizations and programs, develop data and environment strategies utilizing architectural skills and methodology to meet performance, usability, scalability, reliability and security needs.

Responsibilities may include IST/UAT, E2E testing which encompasses the entire Salesforce customer experience testing. This position is required to provide software engineering services which includes quality control, and production support testing, and liaison to the key stakeholders. This is a technical position providing solutions for one or more software engineering disciplines and works closely with development, product management, project management, and leadership, drives adoption of the right technologies and platforms to meet the overall technology vision, roadmap and strategy established by Technology Development.

Drives consistent standards, tools, and best practices across the team with the overall goal of improving application reliability. Responsible for developing creative options and alternate testing/release strategies for meeting aggressive goals in terms of time to market in a very fast paced and dynamic environment.

Establishes clear SLAs (Service Level Agreements) for the testing/delivery partners and teams and closely monitors SLA compliance in terms of application quality, maintainability, scalability, and security.

Key Roles and Responsibilities:

  • Experience in Software Development in test with 6+ years of API & GUI testing

  • Working experience with API Testing & Automation using postman/SOAP UI

  • Should be able to Co-ordinate proactively with Testing Team, Dev Leads & Other Members

  • Experience triaging the defects and finding the RCA

  • Proven expertise in Agile software development especially Scrum and Kanban

  • Good to have experience with GUI & API Automation using Java

  • Exposure to Katalon, Selenium WebDriver with BDD, TDD frameworks

  • Good presentation skills – Developing and Presenting at Director and AVP Level

  • Cross channel function lead/Test Architect across BSSe architecture and able to lead projects and provide impact analysis by working with other test architects

  • Leads test strategy, planning and estimate test efforts across impacted teams and work on comprehensive test timeline, dependencies and progress reporting.

  • Collaborates with cross-functional teams including Architecture peers, Product Development, environment Planning & Engineering, and defect management, to identify and prioritize testing requirements and assess potential risks and issues

  • Design concept and Single Test Suite model, continuous testing / integration (CI), test phase rationalization and test case automation.

  • Experience with DevOps CI/CD tooling, test automation, code review and improving the usability of CI/CD pipelines and quality gates

  • Able to drive defects to closure by working with development team and unblocking test execution

  • Ability to analyze test results, identify root causes of issues, and provide recommendations for

Optimizations:

  • Develops, Implements, and Manages process to ensure that products meet required specifications for quality, function and reliability prior to delivery

  • Identifies and sets appropriate quality standards and parameter for products

  • Should be responsible for the QA assignment and activities

  • Assures that the program is governed in all respects

  • Defines priorities and scope breakdown to be delivered to QE

  • Apply risk-based techniques to ensure that QE provides an adequate level of confidence based on defined coverage criteria

  • Designs repeatable, verifiable, and traceable test cases and is responsible for building feature traceability

  • Understand impact of new features on existing automation scope and plans the required maintenance

  • Creates automation development build up plan for the release

  • Creates Automated Execution Plan during the scheduled test cycle

  • Partners with QA Leads & Architects for Intake planning & Assignment

  • Sprint/Release planning with Test Architects/Testers

  • Responsible for E2E Test Reporting & Metrics

  • Manages risks and issue resolution to drive efficient and quality results

  • Manages resources for program to ensure proper staffing and capacity

  • Manages adherence to SLAs

  • Collaborate with Developers, Business, and multiple global stakeholders to drive QA agenda Qualifications

  • Deliver regular reports that provide qualitative and quantitative descriptions of business performance

  • Works with Automation & Performance Leads & Architect for continuous Delivery & Management

  • Lead, guide and support team members, and help streamline work processes to improve efficiency and consistency.

  • Advocate for QA practice and define ways to continually add value to the customer experience

Education:

Preferred Bachelors of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience.

Experience:

Typically requires 5-8 years experience. Technical Career Pathway (TCP) role.

Technical Skills:

Selenium, JAVA, Python, ELK, Eclipse, Bitbucket, JIRA, Katalon, Jenkins, git, DevOps and Postman, playwright, ADO, Zephyr

Education: Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience.

Experience: Typically requires 6+ years’ experience. Technical Career Pathway (TCP) role.

Supervisory:

No.

Our Lead System Engineering, earns between $143,800.00-$215,800.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage.

· 401(k) plan

· Tuition reimbursement program.

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave.

· Paid Caregiver Leave.

· Additional sick leave beyond what state and local law require may be available but is unprotected.

· Adoption Reimbursement.

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance.

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs.

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

#ConsumerTechnologyeXperience

Weekly Hours:

40

Time Type:

Regular

Location:

Plano, Texas

Salary Range:

$143,800.00 - $215,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-42896 Date posted 02/27/2025
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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