Job Overview

Job Description:

“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.”

Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Specialist Client Tech Administration, you will be responsible for the day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, telephony/voice, wired/wireless/data/security network, point of sale, specialty computing devices and related hardware and software on company premises and in executive homes.

Key Roles and Responsibilities:

• Responsible for responding to and resolving technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques

• 24x7 direct technical support for all technology and infrastructure delivered in a geographically dispersed environment including all 50 states

• Customer base includes Retail Stores, Executives, and Mobile/Handheld work environments

• Consulting with clients, infrastructure support groups including Security, Application Development, Network Operations, Telephony Operations, Messaging, desktop/network/telephony/voice vendors, and software vendors

• Designs, configures, and tests updates and modifications to desktop/network/telephony/voice, applications and operating systems supporting business customer initiatives

• Plans, organizes and functions as Subject Matter Expert for equipment selection and on-site installations

• Interfaces with technical engineering and maintenance to develop and support new processes and applications

• In-depth knowledge and understanding of ATT premier technologies, products, and services such as U-verse, Microcells, Telepresence, Digital Signs, and wireless products including mastery of installation and support of these technologies

• Supports ATT sponsored events by providing technical solutions and the required IT infrastructure onsite in support of the event

Required Experience:

• 1-2 years’ experience. Technical Career Pathway (TCP) role

Desired Qualifications:

• Understanding and knowledge of troubleshooting and IT related issues on computers, digital signage, LAN and telephone systems

• Self-managed and good attitude

• Good team player and customer service with excellence

Desired Education:

• Bachelors of Science degree in Computer
  Engineering, Computer Science, Applied Science, Electrical Engineering, or Math or equivalent experience preferred

Our Specialist Client Tech Administration earn between $64,200 - $96,400 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us?  Apply now!

#LI-Onsite – Full-time office role

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.